Privacy Policy – FlowerShopIndia.com

FlowerShopIndia.com (“we”, “our”, “us”) operates as an online flower, cake, and gift delivery service across India. We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it.

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1. Information We Collect

We collect personal and non-personal information necessary to process your orders and improve your experience on our website.

A. Personal Information

• Full name
• Billing and delivery address
• Phone number and email address
• Order details and personal messages for the recipient
• Payment information (processed securely through third-party payment gateways)
• Occasion date (birthday, anniversary etc., if provided for delivery purposes)

B. Non-Personal & Technical Information

• IP address, browser type, device information, and operating system
• Referring URLs, pages visited, and time spent on site
• Cookies and tracking data for analytics and advertising purposes

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2. How We Use Your Information

• Process and deliver orders accurately and on time
• Send order confirmations, receipts, and delivery updates
• Communicate about purchases or customer service queries
• Personalize your shopping experience and improve our website
• Prevent fraud and ensure secure transactions
• Send promotional emails or offers (if you opt in)
• Comply with legal obligations and tax requirements

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3. Sharing of Information

We never sell or rent your personal information.

We may share limited data only with:

• Delivery Partners & Local Florists – to fulfil orders and deliver gifts
• Payment Gateways (e.g., CC Avenue, Razorpay, PayU, Paytm) – for secure transaction processing
• Hosting & Technical Providers – for website maintenance and data storage
• Analytics & Marketing Tools – (Google Analytics, Meta Pixel, etc.) for performance improvement
• Law Enforcement or Government Authorities – only when required by law

All third-party vendors are bound by confidentiality and data-protection agreements.

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4. Cookies and Tracking Technologies

We use cookies to:

• Remember your cart items and preferences
• Analyze website traffic and performance
• Deliver personalized offers and ads

You can manage or disable cookies through your browser settings. Disabling cookies may limit some features of our website.

We use Google Analytics and Meta Pixel to analyze visitor behavior and improve our marketing campaigns. You can opt out anytime via your browser or ad settings.

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5. Payment and Data Security

All payments are processed through secure PCI-DSS compliant payment gateways such as Razorpay or Paytm. FlowerShopIndia.com does not store your credit or debit card details.

We use SSL encryption, firewall protection, and restricted server access to safeguard your information from unauthorized access, alteration, or disclosure.

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6. Data Retention

We retain your personal data only as long as necessary to fulfil orders, comply with accounting or legal obligations, and resolve disputes. After this period, data is securely deleted or anonymized.

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7. Your Rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your account and data (subject to legal requirements)
• Withdraw consent for marketing communications
• Request a copy of the data we hold about you

To exercise these rights, please contact us at [email protected].

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8. Marketing Communication

By subscribing or placing an order, you may receive emails, SMS, or WhatsApp messages regarding your orders and special offers. You can unsubscribe any time by clicking the “Unsubscribe” link in our emails or contacting customer support.

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9. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal data from minors. If we discover such data, it will be deleted immediately.

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10. Data Storage and International Transfers

Your data is primarily stored on secure servers in India. If any data is processed outside India (for example, by third-party cloud services), we ensure that adequate data-protection safeguards are in place.

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11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or service changes. The latest version will always be available on this page with the updated date listed above.

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12. Contact Us

Data Protection Officer
FlowerShopIndia.com
Email: [email protected]
Customer Care: +91-8130956661
Address: Delhi, India

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13. Consent

By using our website and placing orders, you consent to the collection and use of your information in accordance with this Privacy Policy.

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